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Online Store Home > Shipping and Returns FAQ

Shipping and Returns FAQ

Shipping Rates are shown below.

TOTAL ORDERGround
Up to $50.00 $10.00
$50.01-$100.00 $12.00
$100.01-$300.00 10% of Order Total
$300.01-$1,000.00 5% of Order Total
Over $1,000.00 Free

for EXPRESS 3-DAY SHIPPING of non-oversized items ADD $15.00*
for EXPRESS 2-DAY SHIPPING of non-oversized items ADD $25.00*
*EXPRESS Rates are subject to change due to dimensional guidelines on large items.
Next-day air prices must be quoted by calling BUGCITYTM direct

Rates are for shipping to Continental US destinations. If you live in Hawaii, Alaska, Canada, or other countries please call for shipping rates. International credit cards not accepted.

Special shipping rates may apply on large items shipped by truck or air service. We will attempt to notify you by phone or email if these additional charges apply to your order.

Add an additional $15.00/each for shipping of floor pans, heater channels, bottom plates and bumpers.

Hoods are shipped via Truck Freight and shipping charges are calculated offline.

Windshields are shipped for an additional $25.00 - $75.00 crate charge.

Please allow a minimum of 2 to 7 business days for arrival of in-stock merchandise. View our US delivery time map for more information. If you have not received your order after the time indicated on the map, call us to check the status. Please remember that Saturdays, Sundays, and Holidays are not considered shipping days.

Our policy is and has always been to satisfy every customer. If you are not satisfied with any item purchased from Bugcity, you may return it within 30 days. All returns must include the original packaging a be in the original condition as received. A copy of the invoice should also be included for refund or credit . There will be a 20% restocking fee on all returns. Sorry we do not refund any Shipping/Handling charges.

All returns must have a return authorization number. Please call us prior to returning any item.

Notify us within 48 hours of receipt of shipment of any damaged or defective merchandise.

Items returned for other than damage or defect must be in saleable condition.

BUGCITY LLC is NOT affiliated with Volkswagen Aktiengesellschat (VWAG), Volkswagen of
America (VWoA), or any of their subsidiaries. The trademarks Volkswagen®, VW® and Beetle®
are believed to be registered trademarks of VWAG. All references to trademarks and/or
automobile model names of VWAG and VWoA are for descriptive or purposes only.